The questions below are not intended to answer a specific question you may have about your account(s), but may provide information to help you understand your bill and the hospital’s billing practices.

Why was my account turned over to a collection agency?
In order to provide monthly statements and ensure excellent customer service, Nashville General Hospital has developed a partnership with an agency as an extension of our business office. You will receive notification of your balances from this vendor. If you do not pay your bill in a timely manner, then your account will be placed with another collection agency to pursue further collection efforts.

Can I make payment arrangements on my bill?
Yes, we can establish a payment plan. Please contact a Customer Service Representative for assistance at 615-341-4607.

Why did I get a bill when I have insurance?
If you received a bill, then we have received a payment from your insurance and you are responsible for an insurance copay or deductible amount. In some cases the problem may simply be that we do not have your insurance information on file. In order to get more information you should contact our office and have us check to see if your insurance is on file and ensure they have paid.

How much will my surgery charge be at the hospital?
We can approximate your charges based on the estimated length of time the surgery and recovery will require. Any estimate we provide may be more or less than the amount seen on your final bill. The billing office will provide as much information as possible to assist you in making financial plans.

Why am I receiving a bill from NGH and a bill(s) from Meharry Medical Services?
When you receive treatment at Nashville General Hospital, you may receive treatment from various providers and departments. For instance, if you receive care in our emergency room and have a x-ray, you will receive a bill from the hospital for the emergency room charges and the x-ray (facility fees), a bill from the emergency room physician for his/her evaluation and management (E&M) services (Professional fees), and a bill from the radiologist for his/her x-ray interpretation services (professional fees).  These are separate billing components and are not duplicate charges.

What should I do if I suspect an error on my bill?
You should contact a Customer Service Representative in the Patient Accounting office.

Why did you send me a bill when I told them I didn’t have any money to pay?
Hospital bills are issued for all service rendered.  If you are not able to pay your bill due to financial hardship, you may schedule an appointment to see a Financial Counselor who will determine if you qualify for Tenncare or meet the guidelines for the Financial Assistance program.

Where do I pay my bill?
You may pay your bill via mail or come by the Patient Accounting office.  We currently accept cash (not through the mail, please), checks, credit cards, and money orders.  If you pay by mail, please indicate your account number on your check.

Who do I need to speak with to discuss my physician’s bill related to services rendered at Nashville General Hospital?
You should contact Meharry Medical Services at the number identified on the billing statement.